Warranty

Guaranteed to last your Entire Mission!

A great Sister Missionary bag has quite a big task to perform. It becomes your first and faithful companion. The Sister Bag by Otiwaa is made to endure it all, right alongside you. It will go where you go and be by your side. Faithful and constant. “To the ends of the earth.” Guaranteed!

Sister’s Warranty

We Guarantee your Sister Bag will last your Entire Mission!

Otiwaa will replace the exact product, if it is available in stock, or issue a full refund, less shipping costs.  If we no longer carry the exact product, we can substitute for a similar item of your choice.

This warranty includes all manufacturing defects but does not cover any damage caused by misuse, neglect, accidents, improper care, normal wear, and tear, and/or damage caused by airlines or other carriers.

Please contact debbe@otiwaa.com to submit visual proof of the defect to the product, including your name, email address, approximate purchase date, and a description of the defect.

Non-Mission Warranty

We want all our customers to feel confident buying a Sister Bag, so we offer a great warranty even if you’re not going on a mission!

We offer a 1-year manufacturer’s warranty on all merchandise from the date of purchase. This warranty includes all manufacturing defects but does not cover any damage caused by misuse, neglect, accidents, improper care, normal wear, and tear, and/or damage caused by airlines or other carriers.

Otiwaa will replace the exact product, if it is available in stock, or issue a full refund, less shipping costs. If we no longer carry the exact product, we can substitute for a similar item.

Please contact debbe@otiwaa.com to submit visual proof of the defect to the product, including your name, email address, approximate purchase date, and a description of the defect.

Waterproof  Disclaimer

The Sister Bag has a waterproof design to keep water out of your bag and an outside 100% Polyester Oxford fabric, which has a waterproof coating and backing. However, the Velcros on the inside of the bag must be fastened properly to ensure the proper functioning of the unique waterproof design that prevents water from coming into the sides of the bag. Also, keep in mind that your Sister Bag will soak water in through the seams when submerged underwater or if left sitting in water.

New upgraded hardware on all our straps!

In 2016 with our very first batch of Sister Bags, we were unaware that we had received some defective swivel clips/hardware, which attach the shoulder strap to the bag.  No need to worry though because we immediately took care of that problem. If you are one of our customers that did not receive your recall email and you find that your Sister Bag has defective hardware, we will send you a replacement no matter where you are! To receive your free upgraded, please send an email to debbe@otiwaa.com including the color of your bag, your name, and your shipping address. Don’t forget we will also ship internationally. We guarantee our product 100% and honor our warranty policies.

O, That I Were An Angel

An extra %20 off all bags purchased for Sister Missionaries! Use coupon code calledtoserve Dismiss