Customer Care

Contact Us

We are here to help and happy to do so!

If you have any questions or any concerns, help is available 5 days a week, Monday – Friday 9 am – 5 pm PDT (excluding holidays)

email: debbe@otiwaa.com

Shipping Information

Otiwaa ships Monday through Friday (excluding holidays) via USPS 2-day Priority Mail from Vista, California. We ask for 1-2 days to process your order before it ships.

All orders in the contiguous US will ship for a flat rate fee of $12.00.  Please contact us for international shipping rates to countries that may not be listed.

Sister’s Warranty

A great Sister Missionary bag has quite a big task to perform. It becomes your first and faithful companion. The Sister Bag by Otiwaa is made to endure it all, right alongside you. It will go where you go and be by your side. Faithful and constant. “To the ends of the earth.” Guaranteed!

We Guarantee your Sister Bag will last your Entire Mission!

Otiwaa will replace the exact product, if it is available in stock, or issue a full refund, less shipping costs.  If we no longer carry the exact product, we can substitute for a similar item of your choice.

This warranty includes all manufacturing defects but does not cover any damage caused by misuse, neglect, accidents, improper care, normal wear, and tear, and/or damage caused by airlines or other carriers.

Please contact debbe@otiwaa.com to submit visual proof of the defect to the product, including your name, email address, approximate purchase date, and a description of the defect.

Non-Mission Warranty

We want all our customers to feel confident buying a Sister Bag, so we offer a great warranty even if you’re not going on a mission!

We offer a 1-year manufacturer’s warranty on all merchandise from the date of purchase. This warranty includes all manufacturing defects but does not cover any damage caused by misuse, neglect, accidents, improper care, normal wear, and tear, and/or damage caused by airlines or other carriers.

Otiwaa will replace the exact product, if it is available in stock, or issue a full refund, less shipping costs. If we no longer carry the exact product, we can substitute for a similar item.

Please contact debbe@otiwaa.com to submit visual proof of the defect to the product, including your name, email address, approximate purchase date, and a description of the defect.

Waterproof  Disclaimer

The Sister Bag has a waterproof design to keep water out of your bag and an outside 100% Polyester Oxford fabric, which has a waterproof coating and backing. However, the Velcros on the inside of the bag must be fastened properly to ensure the proper functioning of the unique waterproof design that prevents water from coming into the sides of the bag. Also, keep in mind that your Sister Bag will soak water in through the seams when submerged underwater or if left sitting in water.

New upgraded hardware on all our straps!

In 2016 with our very first batch of Sister Bags, we were unaware that we had received some defective swivel clips/hardware, which attach the shoulder strap to the bag.  No need to worry though because we immediately took care of that problem. If you are one of our customers that did not receive your recall email and you find that your Sister Bag has defective hardware, we will send you a replacement no matter where you are! To receive your free upgraded, please send an email to debbe@otiwaa.com including the color of your bag, your name, and your shipping address. Don’t forget we will also ship internationally. We guarantee our product 100% and honor our warranty policies.

Returns and Exchanges

For all Otiwaa.com purchases, we will gladly exchange or return your item(s) within 30 days of your purchase. The amount refunded will be the total purchase price, excluding the shipping costs. We ask that the item(s) be in new, unused condition, with the original tags. Please include your name, and the reason for your return e.g., too small, too big, the color, etc…..we will accept one-word descriptions.  We care about what you have to say because we care about you!

Please contact me at debbe@otiwaa.com to request a free return shipping label.

If you prefer you may ship the item yourself to:

Otiwaa

1858 Thibodo Road – 105

Vista, California 92081

O, That I Were An Angel

An extra %20 off all bags purchased for Sister Missionaries! Use coupon code calledtoserve Dismiss