Customer Care

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Unfortunately, we will no longer be selling Sister Bags. However, we have heard that the OGIO Company offers a good bag called the “Tablet Purse” that works well for a mission bag. Click the button below to check it out!

OGIO Tablet Purse

For warranty questions only!

Help is available 5 days a week, Monday – Friday 9 am – 5 pm PDT (excluding holidays)

email: debbe@otiwaa.com

Shipping Information

Otiwaa ships Monday through Friday (excluding holidays) via USPS 2-day Priority Mail from Vista, California. We ask for 1-2 days to process your order before it ships.

All orders in the contiguous US will ship for a flat rate fee of $12.00.  Please contact us for international shipping rates to countries that may not be listed.

 Warranty

We offer a 1-year manufacturer’s warranty on all merchandise from the date of purchase. This warranty includes all manufacturing defects but does not cover any damage caused by misuse, neglect, accidents, improper care, normal wear, and tear, and/or damage caused by airlines or other carriers.

Otiwaa will replace the exact product, if it is available in stock, or issue a full refund. If we no longer carry the exact product, we can substitute for a similar item.

Please contact debbe@otiwaa.com to submit visual proof of the defect to the product, including your name, email address, approximate purchase date, and a description of the defect.

Water-Resistant  Disclaimer

The Sister Bag is designed to keep water on the outside of your bag. However, the Velcros on the inside of the bag must be fastened properly to ensure the proper functioning of the unique design that prevents water from coming into the sides of the bag. Also, keep in mind that your Sister Bag will soak water in through the seams when submerged underwater or if left sitting in water.

New upgraded hardware on all our straps!

In 2016 with our very first batch of Sister Bags, we were unaware that we had received some defective swivel clips/hardware, which attach the shoulder strap to the bag.  No need to worry though because we immediately took care of that problem. If you are one of our customers that did not receive your recall email and you find that your Sister Bag has defective hardware, we will send you a replacement no matter where you are! To receive your free upgraded, please send an email to debbe@otiwaa.com including the color of your bag, your name, and your shipping address. Don’t forget we will also ship internationally. We guarantee our product 100% and honor our warranty policies.

Returns and Exchanges

For all Otiwaa.com purchases, we will gladly exchange or return your item(s) within 30 days of your purchase. The amount refunded will be the total purchase price, excluding the shipping costs. We ask that the item(s) be in new, unused condition, with the original tags. Please include your name, and the reason for your return e.g., too small, too big, the color, etc…..we will accept one-word descriptions.  We care about what you have to say because we care about you!

Please contact me at debbe@otiwaa.com to request a free return shipping label.

If you prefer you may ship the item yourself to:

Otiwaa

1858 Thibodo Road – 105

Vista, California 92081

O, That I Were An Angel